Roland DG Corporation has announced the second edition of its worldwide competition for service engineers (SEs). One technician will be crowned champion of the Global SE Awards based upon a demonstration of his knowledge and skills. The finals of the contest will be held at Roland DG’s headquarters in Japan in October 2015 following local competitions over the next three months.
Roland DG service engineers are engaged in the repair and maintenance of all Roland DG products, including wide-format inkjet printers, cutters, engravers, milling machines and 3D printers. The goal of the Global SE Awards is to raise the quality and uniformity of maintenance services provided by Roland DG service personnel to the highest levels.
Takaaki Koshita, Roland DG general manager of technical services, said: “The contest aims to help service engineers who work on the front line to improve their skills by learning from each other, as well as increasing their personal pride and motivation. We combine this objective with our desire to improve the service quality of the entire Roland DG Group, and to assist with the growth of our customers’ businesses.”
The SE Awards began in 2008 for service engineers residing in Japan. In 2013, the competition was opened up to service engineers worldwide. Twenty elite technicians selected from around the world gathered at the company’s HQ in Hamamatsu to compete for the world championship title by demonstrating their abilities and knowledge through problem-solving trials and written exams.
All Roland DG Certified Service Engineers are eligible to take part in the Global SE Awards competition. In order to ensure its customers receive the same high-quality service and support worldwide, Roland DG offers a rigorous training and certification program for its service engineers. Certified technicians receive in-depth training on how Roland DG products are built, how to carry out product installation, repairs, inspections and maintenance, and have passed both practical and written exams proving that they possess appropriate knowledge and skills.