Enterprise office solutions provider Y Soft has introduced the YSoft Global Operational Excellence (GOE) Framework. Used by certified YSoft partners, the YSoft GOE Framework is the industry’s first formal methodology that ensures customers receive the true value of print management and document workflow and provides ongoing, state-of-the-art, pre-emptive care.
Today, IT organisations are beset with solutions that promise value, cost and time savings only to fail on delivery within the promised scope, budget, and time frame – and in many cases, fail to deliver at all. Additionally, the provider is long gone after the project is delivered and the organisation cannot prove a continued return on investment (ROI) on the solution.
Research firm Gartner, puts it succinctly, “By any definition, the failure rate of IT projects is appalling.” Further, the Standish Group’s Chaos Report indicated, “On the success side, the average is only 16.2% for software projects that are completed on- time and on-budget. In the larger companies, the news is even worse: only 9% of their projects come in on-time andon-budget.”
The YSoft GOE Framework is a set of services and tools that map to ITIL certified processes to ensure organisations that choose the YSoft SafeQ workflow solution platform for print management and document workflow achieve their desired ROI upon implementation and throughout the life of the solution.
Through key phases including Discover, Design and Deploy, the Framework’s transparency and comprehensive deliverables ensure positive customer outcomes. Additionally, the Framework includes ongoing Proactive Care, an online dashboard, which monitors and analyses the deployment, allowing the organisation’s IT staff to focus on other critical business areas.
The Proactive Care dashboard monitors the customer’s print infrastructure related to YSoft SafeQ and can alert the customer, Y Soft and/or the partner if system conditions change, are in a heightened condition of concern or periodically fall out of ideal ranges. Often, the ongoing monitoring, analysis, and alerts can pre-empt customer issues or prevent downtime from occurring.
“Strong governance and service quality is vital in managing an often complex and diverse print infrastructure. The YSoft GOE Framework can help partners that are deploying the YSoft SafeQ platform to deliver an industry standard approach to implementation, ensuring consistent and proactive service delivery,” said Louella Fernandes, principal analyst, Quocirca.
For Y Soft partners around the globe, the GOE Framework is a step-by-step, closed-loop process that ensures the customer’s requirements are in the forefront during customer engagement, solution design, solution deployment and when monitoring and supporting the deployment. The Framework is offered to partners through Delivery Management where Y Soft works side-by-side through the GOE phases; once sustained compliance has been demonstrated, partners can move to Delivery Review where Y Soft reviews the Framework’s key milestones. Partners benefit from a smooth project delivery to customers, satisfied customers, and the ability to provide pre-emptive care throughout the life of the solution.
“We’ve formalised the GOE Framework as a complementary set of services to help partners succeed in expanded MPS and digital transformation projects based on over 14,000 YSoft SafeQ global installations,” noted Martin deMartini, vice president and co-founder, Y Soft Corporation. “The GOE Framework’s goal is all about satisfied customers. With Proactive Care, we don’t walk away after the sale; we are always there alongside the partner and the customer.”